FAQ

Do I have to sign-up to receive a quote?

Our quotes are one hundred percent obligation free. If and when you decide to book, we’ll help you get set-up. 

Do you offer parcel insurance?

Standard liability is covered by all carriers and is included in your quote. Depending on the courier you choose, coverage ranges between $60 – $100. Be sure to visit your carrier’s website for more details.

For parcels with higher value, we offer Enhanced Liability Insurance in the case of loss or damage during transit. You can select this coverage with your quote or during the booking process.

How do I make a claim if my goods are lost or damaged by the courier?

Since procedures vary from carrier to carrier, we recommend to contact us first. We will ensure your claim gets handled properly by one of our professionals.

Are transit times guaranteed?

We do our best to offer reliable transit times, but occasional delays through customs and other factors out of our control can happen. It’s always a good idea to plan enough time for your shipment to reach its destination. 

How is cost determined?

We base the cost of your shipment on two main guidelines: the destination and the size and weight. Size and weight are determined by ‘actual’ weight and the ‘dimensional’ size.

Does the final charge include taxes?

Duties and taxes charged by the importing country are not included in the final charge.

What are surcharges?

Surcharges are any additional shipping charges or fees that are applied. You are responsible for any surcharges that incur, which vary from carrier to carrier. Factors include items that are heavy in weight, particularly large items, or if special handling is required. Surcharges may also apply to shipments with destinations in remote areas. In addition, fees may incur for any delayed or postponed goods upon carrier arrival.

How can I view/print out my invoices and shipping labels?

Log into your account and click your shipment history. 

On the right side, you will see select action.

1. To view commercial invoices, click shipment history > select action > commercial invoice. From there you can print your packing list using the “print” function.

2. To view your shipping labels, click shipment history > select action > print labels. From there, you can print your packing list using the “print” function.